When a transaction has been declined due to an AVS error, the address provided will not match the billing address of the card holder.
When users are making payments with a credit card that does not match their mailing address, they will have the option to update the fields below before entering their credit card information. This address will need to match their credit card address.
If you have any questions regarding this process, please open a support ticket or reach out to support@roc-p.com and we will be happy to help!