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      Sending Blast Communication

      Do you need to send a personalized message to a large group of users? Blast Messages are the way to go!

      It is often necessary to send communication to a large group of people at once.  This is called a Blast Message and can be accomplished in ROC-P by following the steps below: 

      • In your ROC-P account, navigate to Communications > Blast Messages.
      • In the upper right, click +New Blast Message.
      • Step 1: Edit Blast
        • In the Message Type dropdown, select the type of communication to be sent. This can be an Email, SMS, or portal Notification.
        • The Name of the communication is internal and for your reference only.
        • Complete the remaining required fields for the type of communication selected.
        • Should you choose to Schedule Message your message, select "Yes" within the dropdown.
        • There are multiple Message Triggers for which you can schedule your message.

      Do you want to send recurring communication? Click HERE for more information.

      • Step 2: Content
        • Here you will be prompted to add new content or select a template you previously created if sending an email.
      • Step 3: Preview
        • This step will allow you to preview the message just as the recipient would to verify your communication is configured correctly.
      • Step 4: Send Test
        • Sending a test to a teammate or colleague will help avoid grammatical errors, broken or incorrect links, and font legibility and readability.
      • Step 5: Configure List
        • Once you have set your parameters for who will be receiving the communication, scroll down and Generate List.
        • The recipient list will populate to the right side allowing you to review before sending.

      NOTE: You can only send a blast communication to ACTIVE users. To send a communicate to inactive, retired, expired, etc., use the bulk actions from the People List.

      • Step 6: Blast
        • A final checklist will appear to ensure all steps have been completed to send your communication successfully.
        • Once the recurring communication has been sent, you can monitor and analyze results such as the Open Rate under Communications > Sent.

      To share multiple files with recipients in a Blast Message, consider creating a folder in the Resources section. By directing users to this folder, they can access all the necessary files through a link on their dashboard. If you need to restrict file access to a specific group of users, you can create an attribute for added control.

      If you have any questions regarding this process, please open a support ticket or reach out to support@roc-p.com and we will be happy to help!