How to Refund Payments within ROC-P
To refund a payment made within ROC-P, you can complete the following:
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Click on "Payments" in your left-hand ROC-P menu.
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Locate the payment entry for the transaction you wish to Refund or Void.
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Click on the "Actions" button for the transaction and then on "View".
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In the resulting screen, scroll down to the section titled Actions
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In the "Change Order Status" field, change the drop-down selection to one of the following:
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If the order has settled, you can select "Refund".
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If the order hasn’t yet settled, you can select "Void".
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You will then receive a pop-up asking if you would like to remove the person’s registration.
If you need additional assistance with this process, please reach out to us at support@roc-p.com and we'll be happy to help!
The timeframe for processing refunds in Authorize.net is 180 days from payment date. HERE is more information regarding the refund limit.
If you have any questions regarding this process, please open a support ticket or reach out to support@roc-p.com and we will be happy to help!